On this page, you can see the terms and conditions of Farakonesh. At first, the general rules for using Farakonesh site services are given, and then you can find the rules specific to your desired service.
This agreement is signed on the one hand by the transaction brand (at the website address) and on the other hand by the customer (you, your company, your lawyer, your representative, your successor or your heir, with full details including the national code and date of birth regarding individuals. real and national ID and registration number in the case of legal entities) can be cited from the moment of its approval.
It should be noted that clicking on an option when purchasing products or services means accepting the rules of the site before using its services. Therefore, if you do not click on the mentioned option and do not accept the rules and fully understand the rules, you will not be able to benefit from the services of the transaction website.
1- The user is obliged to register the order and use Farakonesh service knowing the terms and rules of Farakonesh. Obviously, considering the number of services and rules related to each section, it is not possible to explain all the rules verbally to the users. To avoid any misunderstanding, it is better for the user to carefully read the rules of the relevant section before making a request.
2- The refund Farakonesh will be made within 1-3 working days. In special circumstances, including external events and force majors, this may be done in a longer period of time.
3- If the service requested by the user is not performed, the money will be returned without a fee. If the service is done and after that the money is returned to the Farakonesh account, only the returned money will be settled with the Toman user at the return day rate.
4- In cases where the user pays tomans to receive a service, but does not receive the service; The user’s payment is in Tomans and is deposited with currency exchange rate changes will not have any effect on the amount of money that will be refunded to the user.
5- The amount paid by the user on Farakonesh is deposited with Farakonesh in accordance with the agreement of the parties. With this money, nothing is done and it is not subject to any interest.
6- Currency cannot be bought with the money that the user pays on Farakonesh. Therefore, if the user has funds to Farakonesh, changes in the exchange rate will not affect the amount of funds.
7- If the registration on Farakonesh is done in the name of the company, the transaction can show the name of the company in the customers section.
8- It is obvious that the knowledge of the necessary information related to each service is the responsibility of the user.
9- The return of money to Farakonesh accounts must be done with prior coordination. Under no circumstances should the user return the foreign currency amount to the accounts of the collection without coordination with the transaction, otherwise, he will not be responsible for the transaction and may be subject to damages for the other party.
10- According to the laws of the country, Farakonesh is prohibited from providing any services to people under 18 years of age and those who are incarcerated.
Authentication Rules
Authentication is an important part of providing services in Farakonesh. Farakonesh is always trying to measure and verify the identity of users from every angle. Authentication prevents unwanted and unusual payments. The user’s use of Farakonesh services means that he is aware of and accepts the authentication rules.
1- According to the laws of the country, the Farakonesh is obliged to receive the necessary documents for authentication before providing online services.
2- Identity authentication may be done with national card, bank card, passport, birth certificate, utility bills, selfie with bank card and national card or with all these documents.
3- In order to use the services of level three users, the mobile phone of the user must be in his own name.
4- The user cannot make purchases on Farakonesh panel with a bank card in the name of another person.
5- If there is a need to return the money to the user, it will be returned only to the bank card with which the payment was made.
6- The user is obliged to accept all the authentication regulations that can be displayed in the rules section of the relevant section in order to receive the service, otherwise their request will not be accepted. Therefore, please carefully read all the conditions and rules of the product you want in the relevant section.
7- Each user can create an account only for himself. It is not possible to create a user account for someone else.
8- Using another person’s user account is against the Farakonesh regulations and is prohibited.
9- All services of Farakonesh collection, except for some international payment services and some gift cards, are for people over 18 years old.
10- If the authentication department notices a suspicious financial transaction through the user’s bank account, the user’s access to the relevant panel will be blocked and the transaction will remain without any profit or loss until the payment problem is resolved.
11- The user levels in the transaction include level 1 (uploading the national card image), level 2 (uploading bank card details in the name of the user panel owner) and level 3 (including uploading the selfie image).